Important Hints for Support Requests

Each device manufactured by OPTRONIC AG is labeled with a type plate and a control label. Additionally, depending on the device type, a type tape exists. Type plate, control label and type tape are located on the back side or a side wall of the device.

OPTRONIC parts are equipped with a control label and a serial number tape.

If you have a request, please name device or part name, item numer, and serial number!
Type Plate
type

35303:
Serial number of the device

E3450:
Application-specific device name

Type Tape
serial_device

E3450:
Application-specific device name

35303:
Serial number of the device

Control Label
control

737.153.02:
Part number of the device or component

-1.10/33 or -1/10-80:
OPTRONIC internal inspection code

Serial Number Tape
serial_part

SN2081310/1:
Serial number of the component

The application specific device name and the device serial number are printed on the type plate and the type tape. The information serves for exact indentification of the device. OPTRONIC AG keeps a journal for each control unit, that holds information about occured problems and all work done.

Item number and OPTRONIC internal inspection code are printed on the control label.